Remote- Patient Access Representative- Centralized Scheduling
About the position
Responsibilities
- Serve as the first point of contact for patients, providing high standards of customer service and compassion.
- Facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance for patients.
- Ensure accurate patient data is obtained and populated into the patient record.
- Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal and state regulations.
- Communicate effectively with patients, physicians, and hospital staff to establish positive working relationships.
Requirements
- 1-3 years of clerical and customer service experience preferred.
- Experience with medical terminology and insurance plans preferred.
- High School diploma required; some college education is helpful.
- Ability to communicate effectively both orally and in writing, with excellent telephone etiquette.
- Strong organizational skills and attention to detail are essential.
- Ability to work under stress, meet deadlines, and perform daily assignments accurately.
- Knowledgeable in various computer systems and proficient in using a 10-key calculator and computer keyboard.
Nice-to-haves
- Experience in a healthcare setting is a plus.
- Familiarity with patient access processes and systems.
Benefits
- Comprehensive health, vision, and dental coverage starting from day one.
- Paid Time Off (PTO).
- Tuition reimbursement.
- Employer-matched retirement funds.